Returns & Exchanges FAQs

Only items purchased on with accompanying order information will be accepted for return or exchange.

If you have received a gift with purchase, you must return the gift along with your purchased product. If both the purchased product and accompanying gift are not returned, your return will not be accepted.

Your purchased product must be returned in order to receive a refund in the amount of your full purchase price or exchange. If you return your purchased product in accordance with this policy, your full purchase price excluding any shipping costs associated with the original order will be refunded to your original form of payment. Credit card refunds usually take 5-10 business days to appear on your statement.

Limit one return per name, household, or address on opened product(s). SK-II monitors return activity for abuse and reserves the right to limit returns or exchanges at in all instances, in its sole discretion.

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